The Problems
When we ran our MSP, we aimed to resolve 90% of helpdesk calls within 15 minutes, but our 1st line engineers lacked the necessary Office 365 knowledge. This led to frequent interruptions for our 3rd line engineers and caused client dissatisfaction due to delays.
Training 1st line engineers in Microsoft 365 was another major challenge. PowerShell is complex, the Microsoft Partner Portal is often slow, and constant changes from Microsoft didn’t help. Our 3rd line engineers prefer tackling major projects, not daily helpdesk issues. However, with most problems stemming from the helpdesk, we knew we had to find a swift solution.
Get FREE 1 month trial
clear, no-nonsense, totally unlimited
MicroMonty Was Borne
In a nutshell, MicroMonty is a graphical user interface (GUI) for PowerShell, simplifying complex tasks that usually require a 3rd line engineer into a click of a button.
Initially designed for intricate tasks, we expanded MicroMonty based on MSP demand to include common, time-consuming helpdesk issues.
Now, with over 200+ functions, MicroMonty covers more than 99% of daily Microsoft 365 helpdesk problems.
Fix Complex Problems in Seconds
Here's a snippet of our demo video to see how your 1st line support staff, with limited M365 training, will fix problems faster than your best 3rd line engineer can even sign into the Microsoft Partner Center!
Here's just a few of our MicroMonty tools:
More tools added every month based on our worldwide MSP members' votes.
Mailbox Tools
Name |
Function |
Set/Check Mailbox permissions |
Grant full access, send as, send on behalf of and map automatically to Outlook – per user basis |
Add/Remove Permissions on all mailboxes |
Grant full access, send as, send on behalf of and map automatically to Outlook – all users basis |
Check all permissions for a user |
View all the permissions on a per user basis |
Check permissions on all mailboxes |
View all permissions for all user mailboxes |
Blacklist/Whitelist |
Easily block or whitelist emails, domains and ip addresses |
Enable/disable focused inbox for a user |
Quickly enable/disable focused inbox per user |
Enable/disable/check focused inbox for all users |
Rapidly change focused inbox for all users in an organisation |
Set forwarding for a mailbox |
Set/remove forwarding, keep copy in source |
Check forwarding on all mailboxes |
See all forwarders set for a tenant, including external forwarders |
Remove all external forwarding on all emails |
One click – remove ALL forwarders from a tenant |
Email aliases |
Create/delete aliases and give ability to send as alias |
Check/Enable/Disable/Remove transport rules |
Remove/disable/enable transport rules |
Check/Enable/Disable/Remove inbox rules |
Total control of inbox rules – per user basis |
Out of Office Replies |
Rapidly change out of office replies both per user basis and ALL mailboxes with one click |
Regional Configuration |
Change language and default timezone – per user and ALL users |
Hide/Show in Global Address List (GAL) |
Hide mailboxes from GAL |
Mailbox Folder Statistics |
Analyse folder sizes in user mailboxes |
Message Size limits |
Apply message size limits on per user basis |
Junk Filter |
Enable/Disable filtering and add safe senders |
Mailbox Archives |
Enable/Force archiving to start – activate auto expanding archive to tenant |
Find Alias |
Quickly find who an alias is associated with |
External Sender In Outlook |
Enable or Disable the External sender identification in Outlook. |
Calendar Tools
Name |
Function |
Set/Check permissions on a calendar |
Delegate access to specific user for a user calendar with all permission levels available |
Set/Check Permissions on all calendars |
Delegate access to ALL users for a user calendar with all permission levels available |
Set/Check ‘Default’ permissions on all calendars |
Change default permissions on ALL calendars – single click |
Security/Admin Tools
Name |
Function |
Create User Accounts |
Create new users account, set password, location and assign license or create without license – Can also create in bulk |
Password Tools |
Reset, force change on next login, set to never expire, follow organisation policy, check expiry |
Organisation Password Policy |
Create organisational password policy |
Conditional Access MFA Tool |
Create or modify existing conditional access MFA policies |
Block/unblock a user from signing in |
Block a user or ALL users from signing in |
Force logout from Office 365 |
Force a user or ALL users to sign out of Office 365 |
Assign Admin Roles |
Rapidly view and change admin roles per user |
Delete/Restore Admin Roles |
Simply delete or restore accounts – shows recently deleted accounts |
Create/Delete Mail Enabled Groups |
Quickly create/delete mail enabled groups – define group type, owners and members |
Edit Mail Enabled Groups |
Edit mail enabled groups – set membership, aliases, send as, send on behalf as, change primary email address, change group name |
Shared Mailboxes |
Create/delete shared mailboxes and convert between shared and standard mailboxes |
Connection Protocols |
Set tenant wide default protocols as well as set individual protocols on per user basis |
Offboarding Tools |
Rapidly off board and end user(s) – delegate OneDrive and to Outlook; remove from groups, hide from GAL, remove licenses, permissions, set litigation hold, create out of office reply |
Configure license allocation |
Assign/remove licenses – set usage location |
Configure user details |
Set all user configuration including principal and display name, address, user location, etc |
Contacts |
Create/Delete/Manage shared contacts for all users in the tenant |
Temporary Access Passwords |
Enable / disable the temporary access password system for a tenant and also to be able to generate / revoke temporary access passwords for users. |
Other Useful Tools
Name |
Function |
Enable/disable Self Service Software Purchase |
Enable/disable the ability for each user to purchase software |
Mail Merge Tool |
A simple tool that creates mail merge messages including attachments |
MicroMonty Logs |
Find out who did what and when – everything is logged for 90 days |
SPF DKIM DMARC |
Quickly see DNS settings for tenants and make recommendations for DKIM and DMARC |
Get FREE 1 month trial
clear, no-nonsense, totally unlimited